Contact SolarHome.org
Customer service numbers:
1-866-SUN PRODUCTS (1-866-786-7763)
Monday - Friday 9am - 5pm Mountain Time
Email
admin@SolarHome.org
Note: Please do not inquire via phone; use email. We read every email we
receive and follow up promptly.
Return Policy on
all Solar Panels products
If you are not fully satisfied within 14 days of the
delivery date, email our customer service representitive at admin@SolarHome.org or call our dedicated customer service at 1-866-SUN PRODUCTS (1-866-786-7763)
and they will assign to you a Return Authorization Number (RAN) which
allows us to keep track of the return.
NOTE: We will not
accept returned packages if a RAN has not been assigned to the order. If you return a package with out having been assigned a RAN the package
will be denied and returned to you and all associated costs will be
your responsibility.
The returned product must be in new and unused condition,
in the original box with all the documentation, parts and accessories
to insure full credit. "New and unused" means sale-able
condition, not dirty and not washed. We cannot accept returns for
an item with any indications that it has been used.
Return shipping costs are your responsibility unless
the item is damaged or defective. All returns are subject to a 30%
restocking fee and must be returned within 2 weeks (14 days) after
receiving the item. If you have any questions about the restocking
fee as it pertains to your order please call us before we ship the
product as once it leaves the warehouse we have incurred our cost.
We love satisfied customers so if you have any questions
about this policy, please feel free to contact us via e-mail at admin@SolarHome.org or via telephone at 1-866-SUN PRODUCTS (1-866-786-7763).
Note: Shipping charges
cannot be refunded.
Please allow us 10-14 days once we have received your
return to process and credit your credit card.
Non-Returnable Items:
All of the following products are non-returnable.*
- Solar Cells
- Educational Kits
- Solar Hot Water Heating Systems
- Used Solar Water Fountains & Water Pump Accessories
- Any Custom Order, Special Order or Direct Shipped Items or Products
Damaged or Defective Items
If your order arrives at your door damaged, broken or
defective, we will either replace the broken parts if possible or
ship out a new one in accordance with the shipping company's policies
and the manufacturer's return policies.
Requests for replacement parts will be processed as
quickly as possible. Please note that we are not able to express ship
replacement pieces.
Note: Refunds will
not be issued for damaged or defective water pumps - repair or replacements
only.
We work hard to make your shopping experience at SolarHome.org
an enjoyable one.
Lost or Missing Packages
We utilize primarily UPS, FedEx and DHL to ship our
products to customers. Occasionally we will use other companies, you
can contact our customer service department to determine which shipping
company will be delivering your packages. Unless you the customer
pre-requests a "Signature Required" delivery we rely on
our shippers delivery confirmation via tracking numbers to determine
that an order has been succuessfully delivered. Occasionally customers
will order products and not require a signature upon delivery and
the package will be left on door step, back door, etc and the customer
will not find the package due to theft or accidental loss. In these
instances we, SolarHome.org, will not take responsibility for the
missing package nor will we grant a refund or replacement and you
the customer will need to file a claim directly with the shipping
company.
If you have any concerns that your order or package
will be removed from your residence or business prior to your taking
possesion after it is delivered we encourage you to call our customer
service department at 1-866-SUN PRODUCTS (1-866-786-7763) or email admin@SolarHome.org prior
to placing an order and specifying you want a "Signature Required"
delivery. This is an especially good idea for larger orders or if
you have had problems in the past with missing packages. If you do
ask us for a "Signature Required" delivery we will take
full responsibilty of your delivery until the package has been signed
for.
Warranties
Please note that SolarHome.org does NOT offer product
warranties. However, most of our product-manufacturers offer warranties
that can be obtained independently from them.
Credit and Return Time
Please give us some time to process your return/exchange.
It takes about 10 business days for us to receive the returned or
exchanged product back from you. Within 72 hours of receiving the
item back in our warehouse, you will receive an e-mail that reflects
that your credit card has been credited.
All refunds granted are for the purchase price of the
product only and can only be issued to the credit card used at purchase.
Canceling Your Order
If you have placed an order and would like to cancel
it, please call us at 1-866-SUN PRODUCTS (1-866-786-7763) within four
hours of placing your order to cancel it free of any charges.
Don't worry! Even after the four hours, our friendly
customer service will do all that we can to stop the items from being
processed and/or shipped but there is no guarantee that we will be
able to stop it in time
SolarHome.org reserves the right
to cancel any order due to pricing changes with manufacturers, pricing
errors, ommissions, mistakes, or for any other reason. While
we make every effort to satisfy every customer and fill every order,
occasionally we make a mistake on our website regarding pricing, instock
status of a product, or description. In these instances customer service
will notify you of the mistake and ask if you would like to cancel
the order or proceed with the correct pricing or information.
Low Price Guarantee
Solarhome will not be undersold. We offer the lowest prices on the best quality products in the solar and alternative energy industry. If you find a lower price on a product please contact us and we will do our absolute best to beat it! Please understand that there may be some circumstances where we cannot beat competitors pricing as we are an authorized dealer for all of our manufacturers and we do not ever sell refurbished or manufacturer defect items that you can find on other competitors websites. We look forward to assisting you. Go Solar!"
SolarHome.org Privacy Policy
Information We Collect and How We Use It
We will never sell any customer information, including
e-mail addresses, to any third party. This is our pledge to you, our
customer. Information gathered by us will be used only by SolarHome.org
for the purpose of setting up commercial accounts and communications
regarding orders placed with SolarHome.org.
SolarHome.org collects certain information from and
about its users three different ways: from our Web Server logs, the
user, and with cookies.
A. Web Server Logs and Cookies: A
cookie is a small text file placed on your computer’s hard
disk by a Web page server. Cookies cannot be used to run programs
or viruses and ours automatically delete themselves after 5 days
if you have not created a shopping cart during that time.
When you visit our site we may track information to
administer the site and SolarHome.org may use the cookies to track
your shopping cart information once you begin actively shopping
here. The cookie also eases your shopping experience by loading
pages faster.
We use third-party advertising companies to serve
ads when you visit our website. These companies may use information
(not including your name, address, email address, or telephone number)
about your visits to this and other websites in order to provide
advertisements about goods and services of interest to you. If you
would like more information about this practice and to know your
choices about not having this information used by these companies, click here.
B. Personal User Information: Visitors
to our site can register to purchase merchandise. When you register,
we will request some personal information such as name, address,
email, telephone number, fax number, account number, and other relevant
information. If you are purchasing merchandise we will also request
financial information. The financial information we collect is used
only to bill you for the merchandise you purchased. If you purchase
using a credit card, this information may be forwarded to your credit
card provider. For other types of registration, we may ask for the
relevant info.
One month after your order is placed your credit card
information is automatically deleted from our database. Your privacy
is our first and main concern. We understand you want to purchase
Mountain Bike Products online and not have to worry about compromising
your personal information to do so.
Limitations: Even though we try our best to ensure
your privacy and security and always look to use the best available
and tested technologies to guard and protect our Web site and our
customers, we cannot guarantee absolute security, as new security
threats are constantly being dealt with.
100% secure shopping at SolarHome.org - Trusted since 1998
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